Refunds and cancellation
This page is about the Ateliem software subscription you pay Teqergy. It is not about class packs or studio fees you pay a studio. Those are the studio’s rules.
Trial
New studios get 30 days with no card. If you never subscribe, you are not charged. Cancel is not needed for a trial you never paid for.
How to cancel
If you subscribed on the web, open Ateliem → Settings → Subscription → Manage billing. That is the payment partner’s portal. Cancel there. Closing the app does not stop billing.
If you subscribed through the Apple App Store or Google Play, cancel in that store’s subscription settings. Their refund rules apply.
You can also email hello@ateliem.com.
When a refund applies
- A paid period that has not started yet, if we billed in error.
- Where consumer law in your country gives you a cooling-off right we cannot exclude.
- Where the payment partner (including Apple or Google) requires a refund.
Otherwise subscription fees are not refunded for time already used. We do not prorate a month you already started, except where the law says we must.
What is not refunded by Teqergy
Money a student or parent paid the studio for classes, packs, or retail is not an Ateliem charge. Ask the studio. Chargebacks on those payments are the studio’s.
After you cancel
Access continues until the end of the period you already paid. After that, the workspace stays readable and the owner can download the studio list. New attendance, payments, students, lessons, and messages need an active subscription. Records stay readable for 12 months. The app then shows a 30-day notice before those studio records are removed. Billing records stay as the law requires. You can also ask us to delete the workspace sooner. See the Privacy Policy and Terms of Use.