Privacy Policy

Effective 20 September 2026 · English is the governing language of this policy

This Privacy Policy explains how Teqergy (“Teqergy,” “we,” “us,” or “our”) collects, uses, shares, and stores personal data in Ateliem — the website at ateliem.com, the web app at app.ateliem.com, and the iOS and Android apps (the “Service”). It is written to meet Apple App Store and Google Play requirements and to describe our practices under applicable data-protection laws, including the EU/UK GDPR, Türkiye’s KVKK, and the California CCPA/CPRA where they apply.

By creating an account, accepting an invitation, or using the Service, you acknowledge this Policy. The Terms of Use govern your contract with us. If you do not agree, do not use the Service.

1. Who is responsible

Teqergy provides Ateliem. Contact: hello@teqergy.com.

Ateliem is used by a pilates, yoga, or similar studio (the “Studio”) and by the people the Studio invites. Roles matter:

• Studio records. Names, contact details, class lists, attendance, packs, payment notes, photos, and messages that a Studio enters about its staff, trainers, students, and families are the Studio’s records. For those records, the Studio is the data controller (or “data fiduciary” / equivalent). Teqergy processes them on the Studio’s instructions to provide the Service. If you are a student, parent, or trainer, questions about why your data is there, and requests to correct the Studio’s notes about you, should go to the Studio first.
• Your Ateliem account and our operations. We are the controller of the account you create with us (name, email and/or phone, sign-in, language, and similar), of billing and subscription status for a paid plan, of diagnostics we need to keep the Service running, and of messages you send to Teqergy.

This Policy applies to every role: studio owner, manager, trainer, student, and parent. What you can see in the app still depends on the role the Studio assigned.

2. What we collect

2.1 You or your Studio provide

• Account. Name, email address and/or phone number, password, language, and role. We do not store your password in a form that can be read back.
• Studio profile. Studio name, type, country, city, logo, hours, currency, and similar settings.
• People and classes. Student, parent, trainer, and staff details the Studio enters (such as name, contact, notes, enrollments, packs, and attendance). A parent account is linked to the student(s) the Studio associates with it.
• Operations. Timetable, attendance marks, payment records the Studio chooses to keep, inventory, announcements, and in-app messages.
• Photos and files. A studio logo, a profile image, a class-list or roster photo, or a spreadsheet a Studio uploads so names can be added faster. If you upload a photo of a list, we process that image to extract the details you asked us to import. We do not sell those images. Camera and photo-library access on iOS and Android is used only when you choose to pick or take that image; we do not access your library in the background.
• Support. Whatever you send to hello@teqergy.com.

2.2 Collected automatically

• Device and log data. App version, operating system, device type, language, time zone, approximate location derived from IP (not precise GPS), IP address used to provide and secure the Service, and crash or error diagnostics.
• Usage. Basic events needed to operate the product (for example, that a screen loaded or an action failed). We do not use this to build advertising profiles.
• Cookies on the website. The public site may store a language preference on your device. We do not run advertising cookies on ateliem.com.

2.3 From stores and payment partners

If you subscribe through the Apple App Store or Google Play, Apple or Google process the payment. We receive the fact of a subscription or trial, product, status, and identifiers needed to unlock the plan — not your full card number. If you subscribe on the web, our payment partner likewise returns status and identifiers, not full card details. Apple’s and Google’s own privacy policies apply to data they collect as store operators.

We do not collect precise location, contacts from your address book, health or fitness sensors, or your device advertising identifier for ads. Ateliem does not show third-party advertising in the app.

3. How we use data

We use personal data to:

• create and authenticate accounts, including email or phone sign-in and invitations;
• operate the Studio workspace (schedule, attendance, packs, records, inventory, announcements, messages);
• process a roster image or file you chose to upload, to help add students;
• provide, maintain, secure, and debug the Service;
• bill a paid plan, apply a trial, and restore entitlements on Apple, Google, or the web;
• send transactional mail or messages you or the Studio initiated (invites, password and sign-in, service notices);
• respond to support and legal requests; and
• comply with law and enforce our Terms.

We do not sell personal data. We do not share it for cross-context behavioural advertising. We do not use Studio roster photos or student records to train public models for others.

4. Legal bases

Where GDPR, UK GDPR, or KVKK applies, we process data:

• Contract — to provide the account and the Service you asked for (Art. 6(1)(b) GDPR / equivalent);
• Legitimate interests — to secure the Service, prevent abuse, understand reliability, and improve features in a way that does not override your rights (Art. 6(1)(f));
• Legal obligation — tax, accounting, and lawful requests (Art. 6(1)(c));
• Consent — where we ask for it, for example optional messages beyond what is needed to run the account. You may withdraw consent without affecting processing that does not rely on consent.

For Studio records about members, the Studio determines the basis (contract with the member, legitimate interests, or consent, including parental authority for a child). We process those records as the Studio’s provider.

5. How we share data

We share personal data only as needed to run Ateliem:

• Inside the Studio. People the Studio invites can see what their role allows (a trainer may see a class list; a parent may see their student).
• Infrastructure providers. Hosting, databases, file storage, authentication, and transactional email or SMS — bound to process data on our instructions.
• Payment and store operators. Apple, Google, or a web payment partner, for purchases you make through them.
• The Studio’s own channels. If a Studio copies an invite into WhatsApp or another messenger, that tool’s policy applies to that share. We do not control it.
• Law and safety. If required by law, or to protect rights, security, or users.
• Business transfer. If Teqergy is involved in a merger, sale, or reorganisation, data may move with the Service under this Policy.

We do not sell lists of students or studios. We do not rent them for marketing.

6. App Store, Play Store, and your device

This Policy is the public privacy URL for Ateliem on the Apple App Store and Google Play. Apple and Google also require a nutrition / data-safety label in their consoles. Those labels summarise the categories below. This Policy is the full description.

Typical categories (only if you or the Studio use the related feature):

• Contact info — name, email, phone;
• User content — photos or files you upload, messages, class and attendance notes;
• Identifiers — account ID, device and session identifiers needed to sign you in;
• Purchases — subscription or trial status;
• Diagnostics — crash and performance data;
• Usage data — product interaction needed to operate the app.

Linked to identity: account, Studio membership, and the records the Studio stores about you. Used for the app’s functionality, not for third-party advertising. We do not track you across other companies’ apps or websites for ads, and we do not use the App Tracking Transparency prompt for advertising.

On iOS, camera and photo library are requested only to add a logo, a profile image, or a roster photo you choose. On Android, the same actions use the system photo picker or camera when you tap them.

7. Children

Ateliem is a professional tool for studios. It is not directed at children under 13 (or the equivalent age of digital consent in your country), and we do not knowingly allow a child to create a studio account.

A Studio may keep records about students who are minors — names, a parent’s phone, attendance — as part of running classes. That is the Studio’s activity. The Studio must have a lawful basis, including parental authority where the law requires it. Parents who are invited see what the Studio enables for them.

If you believe we have collected a child’s data in a way that is not through a Studio’s lawful records, email hello@teqergy.com. We will work with the Studio or delete the data as required.

We do not condition a child’s participation in a class on providing more data than the Studio needs to run that class. We do not use student records for behavioural advertising.

8. Retention and security

Account and Studio records are kept while the workspace is active and for a reasonable period after it closes, so the Studio can export or we can complete deletion. Billing records are kept as tax and accounting law requires. Security logs are kept only as long as needed to investigate abuse. Support mail is kept as long as the thread is relevant.

When a Studio asks us to delete a workspace, we delete or irreversibly de-identify Studio records from production systems within a reasonable period, except data we must retain for law, disputes, or security. Backups age out on a rolling cycle.

We use administrative, technical, and organisational measures appropriate to a hosted business app (access control, encryption in transit, isolation between studios). No method of transmission or storage is 100% secure. You and the Studio must also protect devices and passwords.

9. Your rights and deleting an account

Subject to law, you may have the right to access, correct, delete, or export personal data, to restrict or object to certain processing, and to withdraw consent. You may also complain to a supervisory authority (for example, an EU DPA, the ICO, or Türkiye’s KVKK authority, Kişisel Verileri Koruma Kurulu).

How to exercise this:

• Studio records about a student or parent. Ask the Studio. They control that list. We will assist the Studio when they ask us to correct or delete.
• Your own login. You can update name, email, and phone in Settings. To delete your Ateliem account, email hello@teqergy.com from the address or number on the account (or have the Studio owner request it). We will delete the account and associated personal data we control, except what we must keep. If you are the only owner of a Studio, deleting your account may require closing that workspace.
• A whole Studio. The owner can request deletion of the workspace and its records at the same address.

We will respond within the time the applicable law requires (generally 30 days, extendable as the law allows). We may need to verify the request. Apple requires that account-based apps offer account deletion; emailing us is the current request path, and we honour valid requests. We will not charge a fee unless a request is excessive, as the law allows.

10. California and similar U.S. state laws

If you are a California resident (or a resident of a state with a similar law), you have the right to know, delete, and correct personal information, and to opt out of “sale” or “sharing” for cross-context advertising. We do not sell personal information and we do not share it for cross-context behavioural advertising. We do not use sensitive personal information to infer characteristics for advertising. We will not discriminate against you for exercising these rights. To make a request, email hello@teqergy.com. You may use an authorised agent as the law allows. We do not currently respond to browser “Do Not Track” signals beyond the practices in this Policy, because there is no common industry standard for the app; we still do not sell or share for ads.

11. International transfers

We and our infrastructure providers may process data in Türkiye, the European Economic Area, the United Kingdom, the United States, or other countries where our providers operate. Where a transfer needs a safeguard, we use appropriate measures such as the European Commission’s Standard Contractual Clauses or the UK equivalent, and we require providers to protect the data. By using the Service from another country, you understand that your data may be processed outside your home country, including in places whose laws may differ from yours.

12. Website, email, and messages

The marketing site at ateliem.com may store a language preference. Contact forms open your own mail app; that page does not store the message unless you send the email. Transactional email or SMS (invites, sign-in, service notices) is sent because you or the Studio requested the action. You can ask the Studio to stop operational messages that are not required to provide the account. Marketing from Teqergy, if any, will include an unsubscribe.

Push notifications, if enabled on a device, are used for product functions (for example a message or a reminder the Studio or you triggered), not for ads. You can disable them in system settings.

13. Changes

We may update this Policy. The “Effective” date will change. For a material change we will give notice in the Service or by email when we reasonably can. Continued use after the update means you accept the revised Policy. If you do not agree, stop using the Service and request deletion.

14. Contact

Teqergy · Ateliem
Privacy requests and questions: hello@teqergy.com
Web: https://ateliem.com

If we have appointed an EU or UK representative, or a KVKK-required contact, we will list them here when appointed. Until then, use the address above.

This Policy is written for Apple App Store Review Guideline 5.1, Google Play’s user-data policy, and the public privacy URL both stores require. It is not legal advice. A Studio that handles member data should take advice in its own country, including KVKK in Türkiye.